Refund and Returns Policy

Thank you for shopping with Tradexact. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please review our return and refund policy below.

1. Returns

1.1 Eligibility

• To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
• You must initiate a return within 14 days of receiving your order.
• Proof of purchase (order number or receipt) is required for all returns.

1.2 Non-Returnable Items

Certain items are non-returnable for hygiene or safety reasons, including but not limited to:

• Perishable goods (e.g., food, flowers, etc.).
• Intimate or sanitary products.
• Customized or personalized items.
• Downloadable software or digital products.
• Gift cards.

1.3 How to Initiate a Return

To initiate a return, please follow these steps:

• Log in to your account on our website and navigate to the “Refund and Returns Policy” section. or go to “https://tradexact.in/return-and-refund-form/“.
• Fill the return and refund form
• Provide a reason for the return and submit your request. By Max within 2 working days our team will contact you.
• Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.

1.4 Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
• We recommend using a trackable shipping method to ensure your return is received.

2. Refunds

2.1 Processing Time

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-14 business days, and a credit will automatically be applied to your original payment method.

2.2 Refund Amount

• You will receive a refund for the purchase price of the item(s), excluding shipping costs.
• If the item is returned in a condition that is not “as new,” we may deduct a restocking fee or refuse the refund.

2.3 Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

• Check your bank account or payment method.
• Contact your bank or payment provider, as processing times may vary.
• If the issue persists, contact us at admin@tradexact.in.

3. Exchanges

• We only replace items if they are defective or damaged upon receipt.
• To request an exchange, please contact our customer service team at admin@tradexact.in  with your order number and details about the issue.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at admin@tradexact.in with your order number, photos of the damaged item, and a description of the issue.
• We will either replace the item or issue a full refund, including shipping costs.

5. Cancellations

• If you need to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process a full refund.
• If your order has already been shipped, you will need to follow the return process once the item is received.

6. Contact Us

If you have any questions about our return and refund policy, please contact us at:

Email: admin@tradexact.in

Phone: +91 93533 97813

Address: No 33, 2nd Floor, 3rd Main 2nd Cross, Near Srinidhi Public School, Srinidhi Layout JP Nagar 7th Phase, Bengaluru, Karnataka, 560078

7. Policy Updates

• We reserve the right to modify this return and refund policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the effective date.